Tim Brazer.
Healthcare Operations Leader · Pembroke, MA

I build the systems
others only manage.

Nearly 20 years in healthcare operations across hospital and ambulatory care – multi-site supervision, revenue cycle, denial prevention, and Epic implementation. I also build the software and automation most operators only wish they had. Currently completing an MBA in Healthcare Management.

tim@brazer.us LinkedIn
What I bring

Operations depth, plus the ability to build the tools

Most operators can run a process. Fewer can also build the system that makes the process faster, cheaper, and harder to get wrong. I do both.

Multi-site operations

Directed daily operations across multiple outpatient sites – staffing models, FTE allocation, budgets, and front-office workflow, in coordination with senior leadership.

Revenue cycle & denial prevention

A decade designing front-end reimbursement workflows, analyzing denial trends, and managing complex Medicare, Medicaid, and commercial appeals to protect and recover revenue.

Epic implementation & training

Epic Credentialed Trainer (Cadence, Radiant). Led Epic Cadence, Radiant, and Visage PACS rollout and staff training across all sites.

Systems & automation

Outside healthcare, I founded and run a multi-product software company solo – cloud infrastructure, billing, data governance, and the kind of process automation that removes manual work entirely.

Experience

Nearly two decades at South Shore Health

Steady advancement from front-line patient access to multi-site operations leadership within one of the South Shore's largest health systems.

June 2023 – February 2026
Imaging Front Office Supervisor
South Shore Health · South Weymouth, MA
  • Directed daily operations across 4 outpatient imaging sites, including the South Shore Cancer Center, overseeing 17+ registrars handling scheduling, registration, and financial counseling.
  • Managed multi-site staffing models, FTE allocations, and operational budgets in coordination with senior leadership.
  • Led Epic Cadence, Radiant, and Visage PACS implementation and training across all sites.
  • Drove front-end denial prevention initiatives, improving authorization capture rates and reducing claim rejections.
  • Partnered with revenue cycle leadership on reimbursement strategy, payer contract compliance, and AR reduction.
November 2012 – June 2023
Denial Prevention Analyst
South Shore Health · South Weymouth, MA
  • Prevented and recovered revenue loss across inpatient and ambulatory settings for a multi-site health system.
  • Designed front-end reimbursement workflows: pre-authorization, eligibility verification, and medical-necessity screening.
  • Analyzed denial trends and payer behavior to implement corrective action plans that reduced denial rates.
  • Managed complex appeals for Medicare, Medicaid, and commercial payers, including ADR and clinical support documentation.
  • Maintained compliance with evolving payer policies, coding standards, and CMS guidelines including PDPM transitions.
January 2006 – November 2012
Patient Access Representative / Registrar
South Shore Health · South Weymouth, MA
  • Handled patient registration, insurance verification, and financial counseling for emergency, inpatient, and outpatient encounters.
  • Built the payer-requirements and front-end revenue-capture foundation that supported advancement into denial prevention and operations leadership.
Independent venture

Harbor Privacy

The clearest proof that I don't just manage systems – I build them. A multi-product software company I founded and run end to end, the equivalent of a small operations, engineering, and IT department staffed by one person.

Harbor Privacy
FOUNDER & SOLE OPERATOR · 2024–PRESENT

Designed, built, and operate a portfolio of live software products on a self-managed cloud platform – including scheduling, payments, support, and an automated data-broker opt-out service.

  • Owns the full stack of operations – product, subscription billing, infrastructure, customer support, and marketing, with automated reconciliation so no transaction is lost after an outage.
  • Built data-governance and compliance systems – encryption at rest, enforced data-retention policies, and HIPAA-aligned privacy thinking at the core of every product.
  • Automated the operating cadence – scheduled jobs handle publishing, backups, failover, and alerting, surfaced on a single health dashboard across every machine.
  • Runs lean – the entire platform operates at near-zero recurring cost through free-tier cloud and self-hosting.
Education

Education & credentials

MBA, Healthcare Management
Fisher College, Boston, MA
2026 · In progress
BS, Economics
Bridgewater State University
2023
AS, Criminal Justice
Massasoit Community College
2012
Certifications & affiliations
Epic Credentialed Trainer – Cadence, Radiant ACHE Member Omicron Delta Epsilon – Economics Honor Society
Core competencies
Multi-Site Operations Revenue Cycle Management Denial Prevention & Appeals Epic (Cadence, Radiant) PDPM & CMS Compliance Staff Development & Training Budgeting & FTE Management ADR / RAC / OIG Audit Response Front-End Reimbursement Strategy HIPAA Compliance Patient Financial Counseling

Let's talk operations

Open to operations and revenue-cycle leadership roles in healthcare across the South Shore and Greater Boston. Email is the fastest way to reach me.

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